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FREQUENTLY ASKED QUESTIONS
We primarily service Northwest Calgary, Southwest Calgary, and Cochrane. We also service select Northeast and Southeast Calgary neighbourhoods and the surrounding Rocky View County areas. Send us your service address and we’ll confirm availability in your neighbourhood.
We work with residential, commercial, condominium, and acreage properties, offering landscaping and maintenance services suited to each property’s needs.
Email hello@heroservice.ca or complete our website’s contact form with your first and last name, service address, and the services you’re interested in. We provide all quotes in writing by email so you can review the details before moving forward.
Yes, estimates are free. For landscape construction projects, we also offer complimentary site consultations to discuss your ideas and assess the space. Maintenance quotes are provided without an on-site consultation.
Yes. Hero Service is insured and covered by WCB.
From refreshing a single area to transforming your entire yard, we help bring your outdoor ideas to life. Our services include patios, retaining walls, planting, grading, fencing, outdoor lighting, and more. Tell us what you have in mind and we’ll help explore the possibilities.
A formal landscape design is optional. We can work with you to establish the scope of your project without one, or provide a design if you’d like help visualizing and planning your space. Design services are available for an additional fee.
Absolutely. Whether you’re updating a garden bed, adding a patio, or planning a complete transformation, we can help with projects of different sizes.
Every property and project is different. We welcome projects across a range of budgets and work with you to explore materials, features, and options that suit your priorities. Share your ideas and budget with us, and we’ll help shape a realistic plan with a written quote.
Our process follows four main steps:1. Consultation: We meet with you to understand your ideas, property, and project goals.2. Planning and optional design: We define the scope and initial budget. If you choose our design service, we develop a 2D plan for your outdoor space.3. Materials and final estimate: We confirm material selections and provide a detailed project estimate.4. Construction: Once the project is approved, our team gets to work bringing your outdoor space to life.
Yes. You can book individual services, recurring maintenance, or seasonal packages depending on the support your property needs.
Visit our Book Online page to explore current services, packages, and pricing. Availability changes throughout the year, so please contact us if you don’t see the service you’re looking for.
Depending on the season and your property’s needs, services can include leaf and debris cleanup, hedge and shrub trimming, power raking, lawn aeration, fertilization, and weed control. Your quote or selected package will outline which services are included.
These services address different lawn conditions:Aeration removes small plugs of soil to relieve compaction and help air, water, and nutrients reach the roots. It may help when soil feels hard, receives heavy foot traffic, or absorbs water poorly.Power raking removes excess thatch—the layer of organic material between the grass and soil. It may be useful when that buildup becomes too thick. A small amount of thatch is normal, so power raking isn’t necessary for every lawn.Overseeding adds grass seed to an existing lawn to improve density and fill thin or bare areas. Successful establishment also depends on seed contact with the soil and consistent watering.Some lawns benefit from a combination of services. Tell us what you’re noticing and we can help you choose an appropriate starting point.
You don’t need to be home, but please ensure our crews can access your property and all scheduled service areas.Before we arrive:• Unlock any gates needed for access.• Remove all pet waste from lawn and landscaped areas. Our crews do not handle or remove pet waste.• Review your service reminder email for any instructions specific to your booking.If access is restricted or excessive pet waste prevents us from completing the work, your visit may need to be rescheduled and additional charges may apply.Exact arrival times cannot be guaranteed. Service dates are weather-dependent; if rain or snow prevents us from completing your visit, we’ll reschedule for the next available date.
Yes. We offer pruning and trimming, garden bed refreshes, new planting, and mulch installation. For work involving trees, shrubs, or hedges over six feet tall, please contact us for a project quote.
For residential maintenance, we offer three snow removal options:• 4-Pack: Four clearings per month.• 7-Pack: Seven clearings per month.• Unlimited: Unlimited clearings under your service agreement.Residential plans are available with monthly payments or as a seasonal plan paid in one payment.For commercial snow and ice management, please contact us for a tailored quote or to arrange a site meeting.
Yes. We can combine summer property maintenance and winter snow removal into one year-round service agreement. Contact us to discuss the services your property needs.
Yes. We provide year-round property maintenance for commercial complexes, condominium properties, retirement homes, warehouses, and other commercial and multi-residential sites.We can combine lawn and landscape maintenance, seasonal cleanups, and snow and ice management in a service plan tailored to your property.Contact hello@heroservice.ca to request a quote or arrange a site meeting so we can review your property’s needs.
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